Who we are
What Trader Protection Does
We are an English legal practice and provide assistance to individuals who have lost money via online trading.
How We Process Personal Data
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1 Information We May Collect from You
1.1 Information you give us (Submitted Information):
1.1.1 This includes information that you provide by instructing us to act for you as your solicitors, filling in forms and submitting information to us, via e-mail, post or fax.
1.1.2 The information you give us may include your:
(a) name and address
(b) e-mail address
(c) financial information
(d) your phone number
(e) Client Due Diligence (“CDD”) information (photo ID, proof of address – such as a utility bill or a bank statement);
(f) any other information we may be legally required to collect from you
1.1.3 Records of communications between you and us relating to services provided by us to you. If you contact us, whether through our services, the Website, or otherwise, we may keep a record of that correspondence or conversation. For example, if you correspond with us for the purpose of proving us with information relating to our instruction as your solicitors, submit a query, a complaint, report a problem with our service, Website, or otherwise, we may keep a record.
1.1.4 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
1.1.5 We may also collect information if you sign up to receive our newsletter.
1.1.6 We may also collect information if you sign up to attend an event we are hosting/co-hosting.
1.1.7 We may also collect information from candidates applying for a job with us (e.g. by submitting a form or sending a CV to us).
2 Information We Collect About You
2.1 Each time you visit our Website or instruct us to act for you as your solicitors we may collect the following information:
2.1.1 Details of your use and your visits to our Website including, but not limited to traffic data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise (“Log Information”).
2.1.2 Your contact details such us your e-mail address, forename and surname (“Contact Details Information”).
2.1.3 Other information detailed in 1.1.2 above.
2.2 We may check some of the information that you provide against third party databases to confirm that it is accurate.
2.3 If you attend an event we are hosting, we may collect information about your attendance and preferences, as well as feedback on the event itself, the speakers, the guests, and other aspects.
2.4 We may have access to your billing address and payment history in order to assist facilitating payment for our services. Under no circumstances are these details disclosed to any third parties other than those who need to know this information for the performance of the services requested by you.
3 How We May Use the Information Collected from You
3.1 We may process this information for the purpose of:
3.1.1 Providing you with legal advice;
3.1.2 Providing you with access to the Website;
3.1.3 Dealing with your enquiries and requests, including contacting you where necessary;
3.1.4 Carrying out our obligations arising from any contracts entered into between you and us;
3.1.5 Administering registration records (including reminders, e.g. to update your payment details);
3.1.6 Contacting you for your views on our services and notifying you occasionally about important changes or developments to our services, or to the Website;
3.1.7 Carrying out market research campaigns or surveys;
3.1.8 Fulfilling a legal duty to which we are subject;
3.1.9 Sending you marketing material regarding services we provide;
3.1.10 Ensuring that content from our Website is presented in the most effective manner for you and for your computer or mobile device; and
3.1.11 Debt recovery or debt tracing, crime, fraud and money laundering compliance.
3.2 We will only contact you by e-mail or by telephone with promotional material relating to services similar to those which were the subject of a previous sale to you. You will be entitled to opt out from this by contacting us or by clicking “unsubscribe” in the electronic communication you receive.
3.3 If you do not want us to use your information in this way, please tick the relevant box (or boxes) situated on the form on which we collect your data (e.g. the registration form) or use our Website features to withdraw your consent.
3.4 We may also gather information and statistics for the purposes of monitoring the usage of the Website and our services and may provide such anonymised information to third parties. These statistics will not include information that can be used to identify you.
3.5 If you choose to post messages on any online forum or other message platforms that we may make available for this purpose on the Website, we may collect that information you provide to us, on or via those forums and platforms. We may retain this information as necessary to resolve disputes, provide support and improve our services, as permitted by law.
3.7 We may contract out ancillary services such as hosting, billing, and IT, or have external consultants advising on various matters. We may disclose your personal information to other organisations so that they can provide you with the services that we have contracted out.
4 Information Security
4.2 Please be aware that communications over the Internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the Internet.
4.3 We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
4.4 We believe that we have appropriate policies, rules and technical measures to protect the personal data that we have under our control (having regard to the type and amount of that data) from unauthorised access, improper use or disclosure, unauthorised modification, unlawful destruction or accidental loss.
4.5 All of our employees and data processors that have access to, and are associated with, the processing of your personal information are obliged to respect the confidentiality of our users’ information.
4.6 We ensure that your information will not be disclosed to government institutions or authorities except if required by law or when requested to by regulatory bodies or law enforcement organisations.
5 To Whom Will Your Information be Disclosed?
5.1.1 Our employees;
5.1.2 Our subcontractors;
5.1.3 Successors in title to our business;
5.1.4 A prospective seller or buyer in the event that we sell or buy any business or assets, in which case we will disclose your personal data to such business or assets;
5.1.5 Third party consultants, contractors or other service providers who may access your personal information when providing services (such as IT support services) to us;
5.1.6 Government bodies and law enforcement agencies and in response to other legal and regulatory requests, if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request;
5.1.7 Auditors or contractors or other advisers auditing, assisting with or advising on any of our business purposes or processes;
5.1.8 To any third party where such disclosure is required in order to enforce or apply our end user terms, and/or other agreements; or to protect the rights, property, or safety of our company, our customers, or others but always in accordance with applicable laws;
5.1.9 Protect the rights, property or safety of Trader Protection, our customers, our employees, our agents, or others. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.
6 Your Rights in Relation to Your Information
6.1 You can write to us at any time to obtain a copy of your information and to have any inaccuracies corrected. Please write to: firstname.lastname@example.org. Where appropriate under Data Protection Legislation, you may have your personal information erased, rectified, amended or completed as specified below:
(a) Access: you are entitled to be provided with a copy of the information we hold about you.
(b) Deletion: you have the right to ask us to delete personal information we hold about you though please bear in mind that we may need to keep all or part of your data in accordance with applicable Data Protection Legislation (e.g. if we need to keep all or part of your data to comply with our legal obligations, for record keeping or to keep providing you any of our services).
(c) Rectification: you are entitled to have any inaccuracies in the information we hold about you corrected.
(d) Withdraw consent: you have the right to withdraw your consent to any particular use of your data, if the processing of that data is based solely on your consent.
(e) Information: you have the right to be informed of the use to which your personal data is put.
(f) Restriction: under certain circumstances specified by Data Protection Legislation, you have the right to request us to restrict the processing of your personal data, or we may restrict the processing of your data (e.g. if you claim your data is inaccurate, you object to the processing of your personal data and we are considering your request, if processing is unlawful and you oppose erasure and request restriction instead, etc.)
(g) Object: you have the right to object to our processing of your personal data based: (i) on our legitimate interests or the performance of a task in the public interest; (ii) direct marketing (including profiling); (ii) processing for purposes of scientific/historical research and statistics.
(h) Portability: you have the right to request us to provide you with your personal data in a structured, commonly used and machine readable form and to ask us to transmit the data directly to another organisation if this is technically feasible.
6.2 Requests must be made in writing. Please quote your name and address. We should be grateful if you would also provide brief details of the information of which you would like a copy or which you would like to be corrected (this helps us to more readily locate your data).
6.3 We will require proof of your identity before providing you with details of any personal information we may hold about you.
6.4 We may only request a reasonable fee from you when your request is manifestly unfounded or excessive or repetitive or we receive a request to provide further copies of the same information.
7.1 For complaints or for requesting further information from us on data protection and privacy or any requests concerning your personal information please write to email@example.com.
7.2 You can also contact the Information Commissioner’s Office if you have a complaint regarding your personal data that we cannot resolve. Their website address is: https://ico.org.uk/.
8 Where We Store and Process Your Information
9.2 In the event the purposes for which we process personal information changes, then we will contact you as soon as practicable and seek your consent, where such notification relates to a new additional purpose for processing which is not compatible with, or similar to, the originally specified purposes.
10 Use of Your Personal Information Submitted to Other Apps or Websites
10.1 We are not responsible for the privacy policies and practices of other apps or websites (such as social media plugins), even if you accessed the third party website or app using links from our Website or by means of our services.
10.2 We recommend that you check the policy of each website or app you visit and contact the owner or operator of such website or app if you have concerns or questions.
11 Data Retention
This Cookies Policy will give you more information as to the technologies we use on https://traderprotection.co.uk/ (“Website”) and your rights to restrict such use.
There are two cookies: session and persistent cookies. Session cookies allow us to recognise and link the actions of a user during a browsing session; they expire right after you exit the browser. Persistent cookies allow your preferences or actions to be remembered and are stored on your computer between browsing session until their either expire or you delete them.
THE COOKIES WE USE
We use the following cookies:
Strictly necessary cookies: We use these cookies for functionality of the Website’s platforms. These cookies are essential in order to enable users to move around the Website and use its features.
Analytical or performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies: These are used to recognise you when you return to our Website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting or advertising cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
THIRD PARTY COOKIES
We use the following third party cookies for the following purposes:
Cookie Name: Clickcease
Cookie Name: Google Analytics
Cookie Name: Facebook Pixel