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Markets.com review

Markets.com Review: Is CFD and Forex Broker Markets.com a Scam?

Have you been desperately looking for a genuine Markets.com review? Is withdrawing your money from Markets.com a problem? Are you struggling to reach out to its customer care for help to no avail?

Markets.com is a looming online trading scam masquerading as a genuine CFD and forex broker — much to the (eternal) regret of its many global investors and traders.

About 70% of retail investor’s accounts lose money when trading CFDs (or contracts for differences) with Markets.com. We believe the actual number is way higher. So, be careful when trading CFDs on this platform.

If your money recently disappeared when using Markets.com, book a free consultation with us right away. Our qualified and trustworthy experts will help you get back your money — as well as your life (and sanity) right on track.

Here’s an in-depth Markets.com review uncovering the broker’s flaws (with signs of an imminent scam), despite being regulated by several leading financial authorities.

What is Markets.com?

Markets.com is a global brokerage company created in 2008. It trades on the stock market (both indices and individual stocks), cryptocurrency market, commodity market, foreign exchange market, ETFs, and bonds — via CFDs in the UK and Ireland.

It claims to offer a seamless approach to trading and investing across the globe, and provides tools and insights for tracking and reacting to every market aspect.

From leveraged products to share dealing, traders can control everything from one account on its intuitive trading platform.

This global CFD and forex broker also provides services and platforms across all investors and traders using two renowned brands: 

1. Marketsx — a platform for CFD trading


2. Marketsi — a platform for share dealing and investing


This Markets.com review will focus on the brokerage’s CFD trading services using the Marketsx platform.

Marketsx platform is easy to use with an intuitive design — and offers features such as educational videos, webinars, market analysis, and integrated research.

Who owns Markets.com?

The Finalto Group — a constituent of Playtech, which is an FTSE 250 listed company on London’s Stock Exchange main market — owns and operates Markets.com.

Markets.com owner

The brokerage is operated by several regulated companies, which form a part of the Finalto Group (for carrying out businesses across the globe). The Markets.com brand is operated by five companies, which are all regulated individually.

Who Regulates Markets.com?

Markets.com is regulated by five global financial authorities, including: 

  1. The UK’s Financial Conduct Authority (FCA)
  2. Europe’s Cyprus Securities and Exchange Commission (CySEC)
  3. South Africa’s Financial Services Board (FSCA)
  4. The Australian Securities and Investment Commission (ASIC)
  5. Finalto (BVI) Financial Services Commission for global clients

The brokerage firm has registered over 13 million trades, with a valuation of $180 billion in the last year. It boasts nearly five million registered trading accounts so far.

Customers can trade and invest over 8,000 instruments on the brokerage‘s multi-faceted platform, giving the brand’s customers lots of control. 

Markets.com may glitter, but it’s definitely not gold. We’ll talk more about that, but first…

Can I Trust Markets.com?

The brokerage firm follows the European Securities and Markets Authority (ESMA) rules, which regulates client services, including providing negative balance protection.

The rules compel Markets.com to limit leverage and ensure traders don’t lose more money than they can trade on the broker’s platform.

So, on the surface, Markets.com appears to be a trustworthy broker. But you should never ignore the fine print.

On the negative side, the brokerage firm boasts high forex fees, a limited product portfolio covering only CFDs and Forex trades, and the platform also lacks useful features such as the two-step authentication process.


Is Markets.com a Scam?

Judging from the recent high number of negative reviews about Markets.com, all fingers point to a looming online trading scam — and for a good reason.

Many traders on the platform are complaining about grossly ineffective customer support, poor services, and a load of other serious problems including money disappearing immediately after it’s transferred to the broker’s site.

Let’s zoom in on these issues.

1. Inefficient customer support 

Markets.com claims its customer service is generally good. That you can reach the customer support team on several channels and get a quick response and relevant answers daily — except on the weekends. 

But the customers on the platform beg to differ. Check out these reviews from Trustpilot.

Poor customer service
Misleading support

C:\Users\Wanyoike Pete\Dropbox\Screenshots to read and use\Screenshot 2021-11-24 005735.jpg
When you reach out to the customer support center for quick assistance, all they promise to do is “work with you to resolve any issues as quickly as possible”, but that never happens — leaving you feeling helpless and utterly frustrated.

2. Money disappearing on transfer

The Markets.com broker is touted for running smooth CFD services and platforms under two brands. It’s even regulated by several leading financial authorities, and yet traders’ money disappears on transfer (while customer care is supposedly clueless).

Markets.com scam
Scamming profits

The same situation happened to a customer on the same trading platform but last year. Is this a coincidence or a scam in the offing? Be the judge.

Money disappeared

3. Extremely poor services

The look and feel of the broker’s web trading platform are user-friendly. It has a clean design. But looks can be so deceiving. Deep in the crevices, Markets.com is a forex broker with extremely poor services, according to recent reviews.

Poor services
Persistent calls

Can I Try Markets.com Before Buying?

Despite Markets.com having both Marketsx and Marketsi, it doesn’t offer separate account types. So, with a single registration, you will have the option of trying out a real demo account — but after you’ve opened an account.

The idea of having two platforms — one for trading on the financial markets and the second platform focusing on portfolio investments — under one account can be confusing to first-time traders and investors.

Is Markets.com legit?

On paper, there’s every reason to believe Markets.com is a legitimate forex and CFD broker, especially judging from its services and the general look of its website.

But there’s more than meets the eye.

From grossly ineffective customer support, extremely poor services, to customers losing money immediately it’s transferred to their trading account is a clear sign that Markets.com is not trustworthy.

Our verdict? It’s a regulated scam.

What Can I Do Now? I’ve Lost Money to Markets.com!

You’re not alone. If you’ve recently lost money to Markets.com or any other broker, schedule a free consultation with us right away. Our experienced and trusted scam recovery services experts will help you get your money back with little to no effort.

While such unpleasant surprises have occurred to thousands of traders and investors globally, as a trader, always be on the lookout for online trading scam red flags.

And most importantly, consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. That way, you’ll not fall prey to scam forex brokers.


Alan Tepfer

Alan Tepfer has been a pioneer of funds recovery for the victims of online trading scam victims for almost five years. His experience in chargebacks, online trading, and banking spans for close to a decade.

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